Welcome to Issue 3 of the online newsletter of the Centre for Business Performance (CBP) at Cranfield School of Management.

LATEST THOUGHT LEADERSHIP ARTICLES:

1 - Measuring Performance in the Public Sector - Learning the Lessons This paper looks at some of the important issues in the area of public sector measurement and reflects on the examples of performance targets,and pressure to achieve them, and the consequent driving of inappropriate behaviour.

www.som.cranfield.ac.uk/som/cbp/cbpupdate3-mk public sector.htm

2 - The Impact of Using Scorecard Measures for Determining Rewards - the paper examines the evidence for the positive or negative impacts of the use of scorecard measures in reward practices and outlines the new study leading companies in this area.

www.som.cranfield.ac.uk/som/cbp/cbpupdate3-mf scorecard and rewards.htm

3 - Measuring Intellectual Assets - this paper examines why when considering the measurement of intellectual assets, firms need to be clear about the motivations for undertaking such an exercise.

www.som.cranfield.ac.uk/som/cbp/cbpupdate3-bm measuring ia.htm

4 - Automate your Strategy - Using Software to Map it - How the use of mapping diagrams such as a strategy maps can be used to understand the complexities of strategies in organisations and the benefits of available softward solutions.

www.som.cranfield.ac.uk/som/cbp/cbpupdate3-bm automate your strategy.htm

EXECUTIVE BRIEFING:

1 - Executive Briefing Day - Achieving Superior Business Performance - 27 January 2004 - Radisson Edwardian Kenilworth Hotel, London. A unique executive research briefing to hear the latest research and case examples,which demonstrate how best practice organisations are measuring and managing business performance and intangible assets in order to achieve superior business performance.

www.som.cranfield.ac.uk/som/cbp/27jan exec briefing day.htm

RECENT PUBLICATIONS:

1 - Marr, B; Neely, A; (2003) "Automating your Scorecard 'The Balanced Scorecard Software Report'", Gartner, Inc

2 - Centre for Business Performance and SAS Report (2003) "Corporate Performance Management" - Latest Thinking on Performance Management, The Achievable Benefits and Pratical Advice on the Way Forward.

COURSES AND CONFERENCES:

1 - Performance Measurement beyond the Balanced Scorecard - 18-20 February 2004 plus 1 July 2004,

www.som.cranfield.ac.uk/som/cbp/course_pm_how%20to%20implement%20bsc.htm

2 - New Departures in Planning and Budgeting - 28 January 2004

www.som.cranfield.ac.uk/som/cbp/Planning%20and%20Budgeting%20-%20ECL355.pdf

2 - Other courses and conferences are listed on the following web page:

www.som.cranfield.ac.uk/som/cbp/education.htm

BEST PRACTICE FORUM:

1 - Performance Measurement Best Practice Roundtable Established in 1997, it is a forum where a select group of industrialists and academics meet to discuss issues relating to business performance measurement and management. For further information, contact Dr Mike Kennerley on +44 (0)1234 754919 or email, m.kennerley@cranfield.ac.uk

www.som.cranfield.ac.uk/som/cbp/bpr.htm

If you are intersted in finding out more about CBP then please email cbp@cranfield.ac.uk